PAID / PREPAID CBC BOOKINGS

CHANGE BOOKING

Manage an existing CBC booking, invite a friend directly by email, upgrade a session when extra people are joining, or join a friend’s active CBC session.

CBC booking-change rules • Changes close 2 hours before the original session starts. • Maximum one CBC session per client per calendar day. • Date/time changes can be made for one, multiple, or all eligible sessions in one sitting.

Receipt code / Order / Appointment number For subscriptions, the easiest option is the certificate code shown near the bottom of your Acuity order receipt. Email Last name

Use this when a friend has given you their Booking ID or subscription code and approved you joining their session.

JOIN A FRIEND'S SESSION — STEP 1

VERIFY YOUR FRIEND'S BOOKING

Enter the Booking ID or subscription code your friend shared with you, then your own contact details. CBC only shows eligible upcoming sessions and never exposes the original booker’s private contact details.

Booking ID / Subscription code Only use a Booking ID or code the original booker personally gave you. First name Last name Email Phone number

Admin override

JOIN A FRIEND'S SESSION — STEP 2

CHOOSE THE SESSION YOU ARE JOINING

You pay CBC directly for your own place in the session. For casual bookings, CBC handles any refund or adjustment owed to the original booker separately.

YOUR BOOKING

WHAT WOULD YOU LIKE TO DO?

INVITE A FRIEND — STEP 1

WHICH SESSION DO YOU WANT THEM TO JOIN?

Choose an eligible booked session. CBC creates a private invite without exposing your Booking ID or subscription code. If automatic email is unavailable, the secure link is ready to copy, share or open in your email app.

INVITE A FRIEND — STEP 2

WHO ARE YOU INVITING?

Friend first name Friend last name Friend email

PRIVATE INVITE READY

Send this secure link only to the friend named above.

OPEN EMAIL TO FRIEND

CHANGE DATE / TIME — STEP 1

WHICH SESSION(S) WOULD YOU LIKE TO CHANGE?

Select one or multiple booked sessions. The current session type is shown clearly below. If a session is 2-person, 3-person or 4-person, that exact group session and everyone attached to it moves together.

CHANGE DATE / TIME — STEP 2

CHOOSE THE NEW LIVE CBC TIMES

Choose a replacement for every session selected above. CBC keeps the existing appointment type and all attached participants — a 2-person session stays 2-person when moved.

CHANGE DATE / TIME — STEP 3

REVIEW ALL CHANGES

Nothing moves until you confirm below. CBC checks the new time again, then verifies Acuity preserved the session type and every attached participant.

UPGRADE SESSION — STEP 1

WHICH SESSION WOULD YOU LIKE TO UPGRADE?

Choose one eligible Boxing session. The booked date and time stay the same.

UPGRADE SESSION — STEP 2

CHOOSE THE NEW SESSION SIZE

CBC checks whether your existing hour can support the larger session and calculates only the extra amount due.

UPGRADE SESSION — STEP 3

WHO ARE YOU ADDING?

First name, last name, email and phone are required for every new attendee. CBC will add them to the Acuity client database after the upgrade payment completes.

DONE

YOUR CBC BOOKINGS HAVE BEEN CHANGED

Acuity sends the reschedule confirmation to every email attached to the changed session, including added training partners.

BACK TO CBC SCHEDULING