PAID / PREPAID CBC BOOKINGS

CHANGE BOOKING

Manage an existing CBC booking: reschedule it, cancel and refund an eligible session, invite a friend, upgrade a session, or join a friend’s active CBC session.

CBC booking-change rules • Reschedules and self-service refunds close 2 hours before the original session starts. • Maximum one CBC session per client per calendar day. • Date/time changes can be made for one, multiple, or all eligible sessions in one sitting.

Receipt code / Order / Appointment number For subscriptions, the easiest option is the certificate code shown near the bottom of your Acuity order receipt. Email Last name

Use this when a friend has given you their Booking ID or subscription code and approved you joining their session.

JOIN A FRIEND'S SESSION — STEP 1

CHECK YOUR OWN SESSIONS FIRST

Enter your details first. If you want to replace one of your existing solo CBC sessions, select it below. If you want to keep your current bookings, leave NO SESSION TO SWAP selected.

First name Last name Email Phone number

Admin override

SESSION TO SWAP — OPTIONAL Select a booking only if you want CBC to replace it with your friend's session. If you keep NO SESSION TO SWAP, CBC will still warn you before allowing a paid second session on the same day.

JOIN A FRIEND'S SESSION — STEP 2

VERIFY YOUR FRIEND'S BOOKING

Now enter the Booking ID or subscription code your friend shared with you. CBC only shows eligible upcoming sessions and never exposes the original booker's private contact details.

ALREADY HAVE A CBC WEEKLY PLAN? If you have no existing booked session to swap, you may still be able to use an unused weekly-plan session instead of paying a casual join fee. USE MY WEEKLY PLAN

Booking ID / Subscription code Only use a Booking ID or code the original booker personally gave you.

JOIN A FRIEND'S SESSION — STEP 3

CHOOSE THE SESSION YOU ARE JOINING

If you selected one of your existing sessions in Step 1, CBC swaps that booking into the shared session. If you kept your existing bookings, you pay the normal joining rate for your own place. If that means you will train twice on the same day, CBC will ask you to confirm before payment.

Joining regularly? A CBC weekly plan may be better value. VIEW WEEKLY PLANS

YOUR BOOKING

WHAT WOULD YOU LIKE TO DO?

YOUR PLACE IN A SHARED SESSION

CHANGE ONLY YOUR PLACE

You joined somebody else’s CBC booking. Changing your place will not move the original booking owner or the other people staying in that session.

RESCHEDULE MY PLACE

CHOOSE YOUR NEW SOLO SESSION

CANCEL ONLY MY PLACE

REMOVE ME FROM THE SHARED SESSION

THE ORIGINAL SESSION STAYS PUT CBC removes only your place. The original booking owner and everyone else remain at the same day and time.

Type CANCEL to confirm

DONE

YOUR PLACE HAS BEEN UPDATED

The original booking owner’s session stayed at its original time.

BACK TO CBC SCHEDULING

INVITE A FRIEND — STEP 1

WHICH SESSION DO YOU WANT THEM TO JOIN?

Choose an eligible booked session. CBC creates a private invite without exposing your Booking ID or subscription code. If automatic email is unavailable, the secure link is ready to copy, share or open in your email app.

INVITE A FRIEND — STEP 2

WHO ARE YOU INVITING?

Friend first name Friend last name Friend email

PRIVATE INVITE READY

Send this secure link only to the friend named above.

OPEN EMAIL TO FRIEND

CHANGE DATE / TIME — STEP 1

WHICH SESSION(S) WOULD YOU LIKE TO CHANGE?

Select one or multiple booked sessions. The current session type is shown clearly below. If a session is 2-person, 3-person or 4-person, that exact group session and everyone attached to it moves together.

CHANGE DATE / TIME — STEP 2

CHOOSE THE NEW LIVE CBC TIMES

Choose a replacement for every session selected above. CBC keeps the existing appointment type and all attached participants — a 2-person session stays 2-person when moved.

CHANGE DATE / TIME — STEP 3

REVIEW ALL CHANGES

Nothing moves until you confirm below. CBC checks the new time again, then verifies Acuity preserved the session type and every attached participant.

CANCEL & REFUND — STEP 1

WHICH SESSION(S) CAN'T YOU ATTEND?

Select the eligible session or sessions you want CBC to check. Casual Boxing and Red Zone bookings refund individually. Weekly plans follow the subscription rule below.

HOW WEEKLY-PLAN REFUNDS WORKWeekly-plan refunds work differently because CBC’s discounted subscription prices only apply at 3 sessions (A$100) or 4+ sessions (A$150). A 3-session week can only be rescheduled or refunded in full; a 4+ week can be rescheduled, reduced to exactly 3 sessions for an A$50 refund, or cancelled in full for A$150. A refund cannot leave only 1–2 sessions, and cancelling a session while still leaving 4+ does not reduce the A$150 price. These refunds apply to that booked week only and do not cancel future recurring billing.

CANCEL & REFUND — STEP 2

REVIEW THE REFUND

THIS CANNOT BE UNDONE The selected appointment(s) will be cancelled after Square accepts the refund.

I understand the selected session(s) will be cancelled. Type REFUND to confirm

DONE

REFUND SUBMITTED & BOOKING UPDATED

Square may show the refund as pending before it reaches the original payment method. CBC will not issue a duplicate refund if this page is submitted again.

BACK TO CBC SCHEDULING

UPGRADE SESSION — STEP 1

WHICH SESSION WOULD YOU LIKE TO UPGRADE?

Choose one eligible Boxing session. The booked date and time stay the same.

UPGRADE SESSION — STEP 2

CHOOSE THE NEW SESSION SIZE

CBC checks whether your existing hour can support the larger session and calculates only the extra amount due.

UPGRADE SESSION — STEP 3

WHO ARE YOU ADDING?

First name, last name, email and phone are required for every new attendee. CBC will add them to the Acuity client database after the upgrade payment completes.

DONE

YOUR CBC BOOKINGS HAVE BEEN CHANGED

Acuity sends the reschedule confirmation to every email attached to the changed session, including added training partners.

BACK TO CBC SCHEDULING